| Q: |
How safe is shopping at Dreamy.com.au? |
| A: |
The staff at Dreamy.com.au are friendly,
trustworthy Australians. We will look after you and we appreciate your
business. If you have any concerns, just contact us through the contact
us web form or via phone 07 3123 7846. We are happy to help.
If you are concerned about fraud, be reassured that we never see your
credit card details ever. All items are shipped discreetly in Australia
Post Express Post satchels from Dreamy.com.au
|
| Q: |
How can I pay for my order? How safe is
my credit card? |
| A: |
We never even see your credit card
details, we use paypal exclusively to do the transaction for us. We do
not store or record your credit card information.
If you prefer not to use paypal you may contact us on 07 3123 7846 and we
will take an over the phone order Mon-Fri 09:00 am to 05:00 pm
|
| Q: |
Will you send advertisements to my
email or mailing address after I purchase from Dreamy.com.au? |
| A: |
If you have subscribed to our newsletter,
then you will receive that however, once your order has been sent, we
will only contact you if our conditions of service have changed in the
system
|
| Q: |
What is your phone number? |
| A: |
We prefer to keep correspondence via
email, as this allows us to keep record of your questions and our
answers.
We are not always able to answer the phone, but we can respond to email
even when we are not in the office. However, we do understand that this
isn't ideal for everyone, so we welcome your call on 07 3123 7846
(9am-5pm Mon-Fri).
|
| Q: |
How long have you been in business? |
| A: |
Since April 2002, however Dreamy.com.au is
one of our later projects started in May 2004.
|
| Q: |
What currency will I be billed in? |
| A: |
You are billed in Australian dollars. GST
is included for Australian buyers.
|
| Q: |
Do you accept international orders? |
| A: |
At present we only accept orders for
delivery in Australia. If you wish to undertake an order outside
Australia you make contact our office on +61 7 3123 7846
|
| Q: |
How long will it take to receive my
order? |
| A: |
Many items are in stock and will be
processed immediately. Generally, most orders are shipped within 72
hours or sooner. Some times situations arise where we have run out of
stock and if this is the case and we need to import it from our overseas
suppliers the items can take upto 21 days, however a backordered item
may take longer.
We regularly split orders and post separately to ensure you get your
items as quick as possible.
|
| Q: |
How do I know what size to get? |
| A: |
Refer to our size chart. Follow this Dress
Size link for more information.
|
| Q: |
What if I get the wrong size or if I
don't like it or my partner I am buying for? |
| A: |
Please refer to our 90 Day exchange policy for further details.
Unfortunately however, there are some items that cannot be returned. Australian Law does not
allow us to resell stockings, bodystockings, underwear or g-strings unless they are still in
their unopened package.
I should note that if the item is faulty or if we have provided the
wrong item, we will accept the item returned. Simply contact us
through the contact us form and we will provide a Return Items Form.
|
| Q: |
Is the quality as good as other places? |
| A: |
Dreamy.com.au lingerie only buys from
quality suppliers. If we are not satisfied with the quality our
team does return the items to the manufacturers. We do this to
ensure you only receive the highest quality items.
|
| Q: |
How can I ask you a question, and
how fast will you respond? |
| A: |
My team at Dreamy.com.au will normally
respond to you within 4 hours however in many cases it will be shorter.
Now that's service! Try us out.
|
