| Q: |
How safe is shopping at Dreamy.com.au? |
| A: |
The staff at Dreamy.com.au are friendly,
trustworthy Australians. We will look after you and we appreciate your
business. If you have any concerns, just contact us through the contact
us web form. We are happy to help.
|
| Q: |
How can I pay for my order? How safe is
my credit card? |
| A: |
Once your transaction has been processed we securely dispose of your Credit Card.
We do not store or record your credit card information. You can also use PayPal.
|
| Q: |
Will you send advertisements to my
email or mailing address after I purchase from Dreamy.com.au? |
| A: |
If you have subscribed to our newsletter,
then you will receive our newsletter however, once your order has been sent, we
will only contact you if our conditions of service have changed in the
system
|
| Q: |
What is your phone number? |
| A: |
We prefer to keep correspondence via
email, however if you do require to speak with us please send us your phone number and enquiry and we will contact you, within 1 business day.
|
| Q: |
How long have you been in business? |
| A: |
Dreamy.com.au has been operating Since April 2002, we also own and operate a number of other successful online businesses.
We consider ourselves experienced, reliable and friendly.
|
| Q: |
What currency will I be billed in? |
| A: |
You are billed in Australian dollars. GST
is included for Australian buyers.
|
| Q: |
Do you accept international orders? |
| A: |
At present we only accept orders for
delivery in Australia.
|
| Q: |
How long will it take to receive my
order? |
| A: |
Many items are in stock and will be
processed immediately. Generally, most orders are shipped within 72
hours or sooner. Some times situations arise where we have run out of
stock and if this is the case and we need to import it from our overseas
suppliers the items can take upto 21 days, however a backordered item
may take longer.
We regularly split orders and post separately to ensure you get your
items as quick as possible.
|
| Q: |
What if I want to return the item? |
| A: |
Unfortunately, Australian Law does not
allow us to resell certain lingerie items, please refer to our 90 day exchange guarantee
I should note that if the item is faulty or if we have provided the
wrong item, we will accept the item returned. Simply contact us
through the contact us form and we will provide a Return Items Form.
|
| Q: |
Is the quality as good as other places? |
| A: |
Dreamy.com.au lingerie only buys from
quality suppliers. If we are not satisfied with the quality our
team does return the items to the manufacturers. We do this to
ensure you only receive the highest quality items.
|
| Q: |
How can I ask you a question, and
how fast will you respond? |
| A: |
My team at Dreamy.com.au will normally
respond to you within 1 business day however in many cases it will be shorter.
|
